The Way We Lead / October 30, 2025
Amerita Regional Account Manager Stephanie Meza has been Working Smart and Doing Good in Greenwood Village, CO.
A patient’s mother recently reached out to express her gratitude after a challenging situation. Her son had relocated to Arizona for college, and he was two weeks behind on receiving his biologic infusion due to changes in providers and insurance approvals. The family had faced several obstacles, including delays in appointments, tests, and claims processing.
When the mother contacted Stephanie, she responded with empathy, urgency, and unwavering dedication. Coordinating directly with Blue Cross Blue Shield of Arizona and her internal teams, Stephanie assisted navigating the approvals and ensured all documentation was completed. As a result, the patient was able to receive his infusion promptly, avoiding further delays in his care. The patient’s mother said, “Your customer service was impeccable, as was your attitude. You dealt with this situation as if you were dealing with your own child – with care, follow-up, and determination that are rare to find.”
Thank you, Stephanie. You foster a people-focused Environment, providing high-quality care that addresses individual needs. This allows all those you support to live their best lives.
WORK SMART. DO GOOD.
Filed under: The Way We Lead