The Way We Lead / April 1, 2025
Rehab Without Walls Executive Director Kathy Underwood has been Working Smart and Doing Good in Downer’s Grove, IL.
Kathy is the winner of this year’s LEGACY Leadership Award, given in recognition of her purposeful, mission-driven, and results-oriented leadership as well as her exceptional demonstration of each LEGACY standard.
Through Kathy’s focus on operational efficiency and resource optimization, her program saw year-over-year revenue increase by 50.1% while EBITDA grew by 296.3%. She also oversaw a significant reduction in temporary labor costs, with a forecasted decrease of more than 50% from 2022 to 2025.
Kathy works collaboratively with multiple departments. In a partnership with Talent Acquisition and HR, she created a tiered education program aimed at improving retention and developing staff professionally, leading to higher satisfaction and team stability. Her commitment to regulatory excellence is also noted, as she has achieved regular successful compliance audits and the prestigious three-year CARF accreditation.
Congratulations, Kathy! Your Leadership is demonstrative of all six LEGACY standards and creates operational successes across your program. Thank you for all you do to support the BrightSpring mission and help others live their best lives.
WORK SMART. DO GOOD.
Filed under: The Way We Lead