BrightSpring Health Services Releases 2020 Quality Report

BrightSpring Health Services / August 2, 2021

BrightSpring Health Services, the nation’s leading independent provider of complementary home and community-based provider and pharmacy health services for complex populations, has released its 2020 Quality Report.

The report details updated service and quality metrics across lines of business, as well as the company’s response to COVID-19 and how operations delivered uninterrupted and essential services daily to patients and clients.

“I’m most proud of the dedication of our employees throughout the pandemic,” said Jon Rousseau, BrightSpring’s President and CEO. “Because they went to work, they provided continuous care and positively impacted those in their communities, and because they cared, many were given help even beyond the scope of our services. Over the past year, the importance and value of our complementary and complete set of health service offerings has never been more evident.”

BRIGHTSPRING HEALTH SERVICES 2020 QUALITY SNAPSHOT

COVID-19 Response

• Outbreak Preparedness and Action Committee – a cross-functional team comprised of senior leaders from across the organization – led the development and deployment of a comprehensive COVID-19 prevention and suppression strategy
• More than $10 million spent to secure personal protective equipment (PPE)
• As of December 31, 2020, COVID-19 infection rates are less than one half of the U.S. general population infection rate (6.1%)
  • Employee infection (2.98%)
  • Patient and client infection (2.42%)

Home Health Care

• Above-average industry rankings for Home Health Consumer Assessment of Healthcare Providers and Systems rating – BrightSpring 88.6% vs. 85% national average
• 60% of our home health agencies received 4 or 5 Stars in the CMS STAR ratings
• 73% of our home health patients were discharged back into their communities, safely independent or with community supports, rather than into a facility
• 97.6% Hospice Information Set composite score vs. 90.8% national average
• Personal care (home care) client response score of 4.2 (out of 5) on satisfaction/likelihood to recommend

Long-Term Specialty Care

• 99% of rehab patients were very satisfied/satisfied with our services
• 97% of rehab patients would recommend our services
• 73.6% of rehab patients achieved independence of at least 8 hours after our services, as compared to 22.2% at admission
• Behavioral therapy satisfaction scores – 85% are satisfied with services
• Our community living (behavioral health) clients spend an average of over 360 managed days at home out of 365 days per year

Workforce

• 94.39% customer satisfaction

Pharmacy

• 30 million prescriptions filled
• 99.99% order accuracy in specialty services
• 99.77% order completeness
• 98.59% on-time delivery
• 87.6% generic dispensing rate
• Average savings of approximately $64 per therapeutic interchange and $600 per patient overall
• 95.4% patient satisfaction and 95.9% therapy completion in specialty and infusion services
• “Excellent” and “World Class” Net Promoter Score customer ratings

A Community Partner

• Contributed more than $750,000 to non-profit organizations to positively impact our communities across the nation
• Almost 19,000 donation items and over 4,000 employees participating in community service programs
• Over $1.5 million awarded to employees through the company’s SHARE (employee assistance) program since 2017

See the full report here.

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