Quality and Innovation

BrightSpring places quality first across all our operations. Our goal is to ensure every individual we serve receives the right care – at the right time – in the safest and most appropriate environment possible.

Our industry-best clinical quality and compliance teams oversee extensive quality improvement, analysis, and audit functions that drive high quality services across all business lines.

Our “Quality First” framework drives decisions in investment, training, hiring, and growth by keeping all aspects of the business focused on what improves patient outcomes and patient experiences.

Clinical Quality & Value

BrightSpring’s Clinical and Quality team is dedicated to measuring and improving key clinical quality indicators across all lines of business.

The expert team, along with a “Quality First” focused culture throughout operations has led to strong quality results and ultimately better clinical outcomes for the patients and clients we serve each day.

Driving Compliance through Culture

BrightSpring’s Compliance Program is designed to prevent, detect and correct violations of law, regulation of Company policy and to promote an ethical culture within the organization. The program is modeled after the Department of Health and Human Services’ Elements of an Effective Compliance Program.

We establish strong expectations for all leaders within the Company of commitment and implementation of the Compliance Program. We have a zero-tolerance approach to violations of our Code of Conduct and Compliance Program tenants.

We employ more than 150 full time clinical and quality support professionals team members and 44 compliance team members conducting hundreds of quality, clinical and compliance audits across our provider businesses, approximately 190 pharmacy compliance audits of company-wide field operations annually, and monthly record reviews of 10% of patient charts – in all of these audits the quality and compliance teams using recently created applications to enter and track data.

BrightSpring employees, contractors and vendors are expected to report allegations of fraud, waste, abuse and potential workplace concerns and compliance reports can be submitted 24 hours a day, 7 days a week, 365 days a year.

Technology

BrightSpring’s processes and technology make us a leader in innovation with electronic health record solutions, signature programs, data analytics and reporting, smart home monitoring, telehealth, and clinical, behavioral and care managment. Our integrated suite of workflow and care management solutions connects people and homes with high-tech, high-touch care.

Monitoring and Auditing

The Compliance Department manages monitoring and audit tools to better assess the operations’ compliance with these requirements. Any reports of misconduct are investigated by our dedicated Investigations team.

The tools focus on specific compliance areas:

Training

Compliance education is a key element of an effective compliance program. All employees are required to take annual Compliance Training and our Compliance Department analyzes test results to determine if specific areas of training need to be further emphasized.

The department creates and delivers proprietary training programs to improve employee and patient well-being, including the “You’re Safe, I’m Safe” training which teaches staff how to manage, deescalate, and avoid behavioral crises.