Setting the Standard Through Quality and Care in New Hyde Park

Amerita

Amerita Specialty Infusion Services Branch Coordinator Helena Hawkins has been Working Smart and Doing Good in New Hyde Park, NY. Recognized as Amerita’s Quality Person Award recipient, Helena reflects BrightSpring’s LEGACY value of You, quietly setting the standard for what careful, dependable, patient-centered work looks like — and inspiring her team to follow her lead.

When a patient already mid-course on a specialty infusion was referred to Amerita for continued care, Helena took the case and stayed with it. The plan was to start care in the patient’s home state, but the patient was leaving for college across the country. Rather than let the handoff become a gap, Helena coordinated continuation of care across a chain of partners — the new servicing branch, sales colleagues in the destination state, the patient’s parents working to identify a local physician, and the patient’s college clinic, where Amerita’s nursing team ultimately delivered the infusion. It took a long stretch of phone calls and follow-up to keep every party aligned. The infusion went well, and the college clinic asked Amerita to come back for the next one.

I take what I do with the thought that if this was my family or myself, how would I want them to feel and be treated. To know that I’m giving every patient 100% and more keeps me going every day, said Helena.

That instinct — to anticipate, to step in, to think ahead, so a patient never feels the seams — is how Helena shows up every day. Her colleagues describe her as dedicated, proactive, and compassionate; she jumps in proactively during the hectic discharge process, anticipates barriers before they become problems, and keeps both her teammates’ needs and her patients’ well-being in clear view. The patients on the receiving end of her work feel cared for. The clinicians who collaborate with her feel supported. And the standard she sets makes it easier for everyone around her to do their best work.

Congratulations, Helena. The example You set — in your dedication, your attention to detail, and your steady, patient-first approach — builds a culture where quality is the norm and people receive the seamless, thoughtful care they deserve.

Work Smart. Do Good.